Cancellation and Shipping Policy

Last Updated: 2026

This policy explains how order cancellations, shipping, delivery, and related situations are handled at RedCloud. By placing an order on our website, you agree to the terms outlined below.

Order Cancellation

We understand that sometimes plans change. If you need to cancel an order, please contact us as soon as possible after placing it.

  • Orders can only be cancelled before they are processed or dispatched.

  • Once packaging or shipment has started, cancellation may no longer be possible.

Customized or Personalized Products

Orders that include customization or personalization are non-cancellable and non-refundable once confirmed, since production begins specifically for your request.

Customers are advised to review all customization details carefully before completing the purchase.

Shipping Coverage

We currently deliver orders across India. In certain situations, international shipping may be arranged upon request. Any customs duties, import taxes, or additional charges for international deliveries are the responsibility of the customer.

Order Processing Time

Orders are usually prepared and dispatched within 1–2 business days after payment confirmation. Processing time may vary during peak periods, promotional sales, or due to operational factors.

Estimated Delivery Time

Delivery timelines depend on the shipping method selected and your location.

  • Standard Delivery: approximately 5–8 business days

  • Express Delivery: approximately 3–5 business days

Please note that delivery estimates are not guaranteed and may vary due to courier delays, weather conditions, regional restrictions, or other external factors beyond our control.

Shipping Partners & Tracking

We work with trusted courier services to ensure safe and timely delivery. Once your order is shipped, you will receive tracking information via email or SMS so you can monitor the delivery progress.

Customer Responsibility for Address Details

Customers must provide accurate shipping information, including contact number and full address. RedCloud will not be responsible for delays, failed deliveries, or losses resulting from incorrect or incomplete information provided during checkout.

Failed Delivery / Return to Origin (RTO)

If a package is returned to us due to reasons such as:

  • Customer unavailable at delivery

  • Incorrect address

  • Refused delivery

  • Unreachable contact number

  • Multiple failed delivery attempts

the order will be marked as Return to Origin (RTO).

In such cases:

  • Refunds (if requested) will be processed only after the parcel is received back and inspected.

  • Shipping and handling charges incurred for both forward and return shipment may be deducted from the refund amount.

  • The final deduction depends on the courier costs associated with that order.

Delayed, Lost, or Damaged Shipments

While we aim to ensure smooth delivery, delays may occasionally occur due to logistics partners or unforeseen circumstances.

If your package arrives damaged, customers must:

  1. Record a clear unboxing video from start to finish.

  2. Report the issue within 24 hours of delivery.

Failure to provide proper proof may affect eligibility for replacement or refund.

If a parcel appears visibly damaged at the time of delivery, customers are advised to refuse acceptance and contact our support team immediately.

Policy Updates

RedCloud reserves the right to update or modify this policy at any time without prior notice. Customers are encouraged to review this page before placing an order.

Need Assistance?

For any questions related to cancellations or shipping, please contact us:

Email: redcloudstoreinfo@gmail.com